To give our clients more flexibility this season, we have extended our returns/exchanges deadline to 11th January 2021 for all Christmas gifts.
Last Order Dates:
Free UK Standard Tracked Shipping - Thursday 17th December.
1st Class UK Tracked Shipping - Sunday 20th December.
Next Day UK 24 Tracked Shipping - Monday 21st December.
International Tracked Shipping - Friday 11th December. Please get in touch to discuss specific shipping options email@example.com.
We aim to process all orders ready for shipping within one or two working days from the order being placed. If you need anything more urgently please contact us at firstname.lastname@example.org.
Royal Mail Signed For, 1st Class Delivery
(approx. 2-3 working days) £4.70, signature required.
Royal Mail Signed For, Standard 2nd Class Delivery
(approx. 3-4 working days) free, signature required.
Royal Mail Special Delivery Guaranteed
(approx 1 working day) £11.80, signature required.
UK shipping prices are exempt from VAT.
If for any reason you require your goods urgently we can arrange a courier with Parcelforce at additional cost (dependent on weight). Please don’t hesitate to contact us by emailing customer service or calling us on +44 208 940 0707 to discuss the options.
Free International Shipping On All Orders Over £150.00 (up to 750g)
Royal Mail International Tracked & Signed For Service
The relevant international shipping charge will automatically be added to your shopping bag when you input your address details and select your country.
Europe - £11.55 for orders under £150.00, Delivery Estimate 4-6 Working Days
Andorra, Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Gilbraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Russia, Romania, Spain, Slovenia, Sweden, Switzerland, Turkey and The Russian Federation.
Royal Mail World Zone 1 - £15.75 for orders under £150.00, Delivery Estimate 6-8 Working Days
Antigua, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, Saudi Arabia, Singapore, South Africa, Thailand, United Arab Emirates, United States of America, and Virgin Islands.
Royal Mail World Zone 2 - Australia and New Zealand £17.50 for orders under £150.00, Delivery Estimate 6-8 Working Days
Royal Mail World Zone 3 - The United States of America £18.68 for orders under £150.00, Delivery Estimate 6-8 Working Days
Please Note: We cannot deliver to a PO Box, we can only deliver to a property address and cannot despatch your order without a local contact number for delivery. A phone number is required in order for customs to contact you regarding Tax/Duty charges if applicable.
All product prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%) and will be shown on your receipt at checkout as a separate item. All orders from within the European Community are subject to UK VAT. Orders from outside the European Community (EC) will not be charged UK VAT and the VAT element will be deducted at checkout; however any additional customs or import duties levied once the package reaches your destination country outside the (EC) will be your responsibility as we have no control over these charges and cannot predict them.
For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat.
Returns & Exchanges
Please visit the Returns & Exchanges page for further information.
We will deliver the goods to the address for delivery that you specified when you placed your order. Please be accurate when you give us your address details, as we will not be liable if the address that you have given and which we will deliver to is incorrect. We recommend selecting one of our 'Signature Required' delivery services to ensure the goods are delivered and received. We will not be responsible for the goods once they have been delivered to the address specified on the order.
You will own the goods once they have been delivered to the address specified on the order and when we have received cleared payment for the goods in full. Until that time then we will retain title to the goods.